McWilliams Photography - Terms and Conditions of Use of the Website Copyright notice : All images, website content, underlying code and design is the intellectual property of McWilliams Photography. All infringements of intellectual property usage will be persued to the fullest. 1. Who is McWilliams Photography? mcwilliamsphotography.com registered address is 12 Lade Street, Largs, North Ayrshire, Scotland KA30 8AZ. The mcwilliamsphotography.com website is wholly owned and operated by McWilliams Photography. By placing an order with McWilliams Photography either directly yourself on the http://www.mcwilliamsphotography.com website (“the website”) or through one of our customer services team over the telephone, you are agreeing to the following terms and conditions. 2. Changes to your order If you wish to change your order, please call us on 0141 416 5020 (international callers should call +44 141 416 5020) or email us at studio@mcwilliamsphotography.com. Please note that any changes to your order (delivery address, additional items) must be made by 2pm the day before dispatch, to ensure that we have time to amend the order prior to dispatch. Although we will endeavour to make amendment requests that we receive after 2pm on the day of dispatch, we cannot guarantee we will be able to make the changes. Due to the nature of photographic products any changes made to your order will result in a delay to the delivery of your order, products previously ordered can not be substituted for other products unless the original product is not in stock. Each photographic product is created at the time the order is created and is made just for your order. 3. Delivery 3.1 Addresses Under normal circumstances, we will try to ensure that your order is delivered to the address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, in particular the postcode, and that you give additional instructions to assist our drivers to locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.If you are unsure of the recipient's address, we recommend using one of the following address lookup and validation websites: http://www.royalmail.co.uk http://www.192.com 3.2 Failure to deliver In the event that we are unable to deliver the order to a recipient's address that you have provided, we will attempt delivery either that same day or the following day. We are not responsible for any other costs incurred by the customer due to failed deliveries. For deliveries made by one of our distribution partners, Parcelforce, Royal Mail or DHL, their policy is to leave a card if no one is in. They may attempt redelivery later in the day but do not guarantee that they will. If they do not attempt redelivery on the same day, they will attempt redelivery the next day. We are able to track their progress using our system. If there are issues with the delivery, we should be alerted by the system and will attempt to proactively deal with the issues. It is not always possible to contact drivers due to health and safety considerations relating to driving and talking on the telephone, so please be patient.Signatures are required for delivery by Parcelforce, DHL and Royalmail couriers unless you specifically tell us in your delivery instructions. It is therefore very important that you let us know if you would like us to leave on the porch etc. 4. Availability and substitution 4.1 Photographs & Albums All products are subject to availability. In the event of any supply difficulties or if the products we have received from our suppliers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, we will try to contact you via email before sending your order. If you wish to discuss the substitution we have made, please contact our customer services team on studio@mcwilliamsphotography.com or 0141 416 5020 (international callers should call +44 141 416 5020). If we are unable to contact you via the contact methods provided priot to the time that we make up your order, we will assume that you accept our decision re substitution or delivery delivery date move. 4.2 Other products We offer additional high quality products relevant to the wedding photography market. Very occasionally, we can be out of stock on a product that is still live on the website, though typically all the products on our site are in stock. If we are out of stock of one of our products and you try to purchase it, we will try to contact you to discuss either removing the product from your basket and refund you the cost, or substituting another product in the out of stock product's place. If we are unable to contact you, we reserve the right to make the decision on your behalf (remove or substitute), on the basis of the situation as we see it (as per our policy set out in 4.1 above).5. 100% Satisfaction Guarantee/Returns and refundsAlthough we do our best to ensure that this does not happen, on very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforseen delivery issue. If the recipient receives a damaged product, please contact us immediately so that we can arrange one of the following: * a re-send on the next available delivery date; or * a full or partial refund (% refund depends on the specific circumstances of the issue); or * collection of damaged goods for replacement.Typically we will not offer both a refund and a resend. Where products have been damaged we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system, and to claim compensation if possible from our delivery supliers (as appropriate). It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 3 days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.If we believe that there has been an abuse of our 100% Satisfaction Guarantee/Damaged products policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend products and to refuse to take orders from customers. If we make such a decision, we will inform the customer in writing of our decision, via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution. 6. Small errors with deliveries From time to time, there are small human errors made (for instance, a single photograph very occasionally goes astray). In such circumstances, we will do our best to make the situation right for the customer. We may, at our discretion, offer a partial refund or a discount on a future order, but do not guarantee that we will do so. We believe in being fair and this is the spirit in which we will approach such situations. We would not, for instance, give a 100% refund if a single 6x4 photography from an order of 250 photographs did not arrive, as the customer has received significant value in terms of the products. 7. Fraudulent behaviour If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the police regarding any criminal investigations. We reserve the right to refuse to serve customers, block their IP address from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time. 8. Duplicate orders If we notice that two identical products have been ordered, we may remove one, refunding the cost, if we believe it to have been ordered by mistake. In such circumstances we will attempt to contact the customer but if it is urgent and they cannot be reached, we may make the call ourselves. You consent to our having the freedom to make this decision when you purchase through our website. 9. Abusive behaviour We will not tolerate abusive behaviour in any way, shape or form. Whilst we endeavour to do our very best, and 99.9% of our orders go like clockwork, mistakes are sometimes made. Purchasing from McWilliams Photography does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non abusive fashion and with the level of respect to which every human being, on either end of the telephone, has a right. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future. 10. Special offers At our discretion from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date.In the event that a customer has made a purchase and the price of a product falls or is discounted due to a special offer, the price of the product at the time of purchase shall 'prevail'. We are unable to offer special offer discounts for purchases that have already been made.As our special offers are often made available due to the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We also reserve the right to offer personalised special offers and promotions which will on be redeemable by the customer in receipt of the special offer. 11. Customer and recipient personal information To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy. 12. Unforseen technical issues with the website and / or our systems It is conceivable that errors may occur with our systems from time to time, due to unforseen circumstances. For instance, our 3rd party hosting partner may lose access to the internet, causing our site to go offline or, if there is a problem with our server's internal clock, orders could theoretically be accepted by our system despite a cut off time having passed. These two examples are just that - examples and do not cover all the technical things that could theoretically go wrong (with our or any online business). We take every precaution we can to ensure that our systems run smoothly and problems are very rare. When they do occur, we will do our best to provide the service requested within the timing originally requested. However, in certain circumstances, it will not be possible for us to fufil the order to the original timeline. In the latter situation, we will ask the customer what they would prefer; for us to amend the timing of the order, or to refund the order in full. You cannot hold us responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other). 13. Deliveries on weekends and public holidays We deliver on Saturdays, but not normally on Sundays or public holidays. On occasion, we can make special arrangements for such deliveries, however we do not guarantee it. Please contact us if you would like to request a weekend or public holiday delivery and we will see if it is possible. 14. Returns Policy Due to the nature of photographic products, each order is created and produced for each individual order. All orders placed are non-returnable, unless a fault has occurred with the photographic product or service provided as per item 5 above. Where you wish to make a return to ourselves please contact us to discuss the item you wish to return. Where applicable a refund may be made at our dicretion without the requirement to return any faulty or damaged item, please contact our customer services team on studio@mcwilliamsphotography.com or 0141 416 5020 (international callers should call +44 141 416 5020). Thank you for visiting McWilliams Photography. We hope that you or the recipient will be delighted with any order you put through.